Cancellation Policy

To cancel a booking, email customerservices@prestige-chauffeurs.co.uk with your booking reference as soon as possible. Your cancellation is effective from the time we receive your email.

The charge depends on how much notice you give before your scheduled pickup time:

• More than 24 hours before pickup: full refund.
• Between 4 and 24 hours before pickup: 50% of the booking price is charged, the remainder is refunded.
• Less than 4 hours before pickup, or failure to appear at the pickup location (no-show): no refund.

Date, time and address changes made more than 24 hours before pickup are free of charge, subject to vehicle availability. Changes within 24 hours may be treated as a cancellation and rebooking if the new journey cannot be accommodated with the same vehicle.

If we cancel your booking for any reason within our control, you will receive a full refund of everything you have paid.

Approved refunds are returned to the original payment card and normally appear within 5–10 working days, depending on your card provider.