Booking Terms and Conditions

These booking terms and conditions apply to every chauffeur hire booked through the Prestige Chauffeurs website (prestige-chauffeurs.co.uk). By confirming a booking you accept these terms. Prestige Chauffeurs is a United Kingdom chauffeur and coach hire service. Contact: customerservices@prestige-chauffeurs.co.uk or 0330 133 2459.

Prices shown on the website are calculated from the driving distance of your journey and the vehicle selected. The price confirmed at the time of booking is fixed — it will not increase after booking, and there are no hidden charges.

All prices include VAT. Prices are quoted in pounds sterling.

A quote is valid for 30 days from the date it was issued.

A booking is confirmed once full payment has been received. Payment is taken securely online through our payment provider; we never store your card details.

You will receive a booking reference when your booking is confirmed. Please quote this reference in any correspondence.

Your chauffeur will arrive at the pickup location at the time stated on your booking. For airport collections we monitor your flight and adjust the pickup time automatically if your flight is delayed, with complimentary waiting time built in.

Please ensure the passenger details, pickup and drop-off addresses, date and time you enter are correct. Corrections made after booking may result in an additional charge if they materially change the journey.

Passengers must behave in a way that does not endanger the vehicle, its occupants or other road users. Damage to the vehicle caused by a passenger will be charged at the cost of repair. Smoking and the carriage of illegal substances are strictly prohibited in all vehicles.

Child seats, wheelchair access and other special requests should be entered when booking. We will accommodate every request we reasonably can, but the provision of certain equipment may be subject to availability and must be requested in advance.

Cancellations are handled in accordance with our Cancellation Policy, which forms part of these terms.

We will use reasonable endeavours to get you to your destination on time but we are not liable for delays or losses caused by traffic, weather, road closures, events outside our reasonable control, or inaccurate journey details supplied at booking.

Nothing in these terms limits liability for death or personal injury caused by our negligence, or for fraud, or any other liability that cannot lawfully be limited.

These terms are governed by the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction over any dispute.